Responsible Gambling

Our commitment

We are a company committed to responsible gaming. We promote each of our games as a leisure activity and therefore we believe that it is essential to always maintain control and play responsibly. Beyond this, we know that for some people this harmless leisure activity can become a problem.

To help you, we offer a series of tips and options for your account to help you manage your game. These will give you control over the time and money you spend playing.

Always stay in control

We believe that gambling should always be a leisure activity that you can enjoy. Remember these simple tips to make sure gambling doesn't become a problem.

  • 1. Gambling should be entertainment and not a way to earn money.
  • 2. Bet with consideration and never try to recoup your losses.
  • 3. Only bet money that you can afford to lose.
  • 4. Control the time you spend playing. Take the game for fun, be aware of how many hours a day you spend playing the game.
  • 5. Combine play with other activities. If gambling is your only form of entertainment, consider whether you are still having fun.
  • 6. Take breaks from play frequently. Continued play can cause you to lose control over time and perspective.
  • 7. Do not gamble under the influence of alcohol or when you are angry or depressed.
  • 8. Think about how much money you have spent on the game. You can view your online activity at account history.
  • 9. If you need to talk to someone about gambling problems, please contact with Customer Service so we can help you.

Game questionnaire

Read each of these questions carefully and answer each of the questions raised here according to your personal case. If you answer yes to one or more questions, you could have gambling problems. Please get in contact with us and we will advise you on the matter.

You must answer YES or NO to the following ten questions:

  • 1. Do you often find yourself recalling past gambling experiences, planning the next time to play, and / or thinking about ways to get money to play with?
  • 2. Have you ever gambled more money than you thought?
  • 3. Do you try to control, interrupt or stop the game?
  • 4. When you stop or interrupt play, do you feel restless or irritable?
  • 5. When you play, do you do it to get out of trouble?
  • 6. When you play for money, do you go back to gambling to recoup your losses?
  • 7. Do you think you have a gambling problem?
  • 8. Do you finance your gambling activity using family money, borrowed money, counterfeits, fraud or theft?
  • 9. Have you ever missed work or school due to gambling?
  • 10. Have you applied for help due to financial problems arising from gambling?

Access to 'Account History'

In order to keep track of your activity, you can access your history of transactions, deposits and withdrawals in the 'My account' area and your balance will always be visible in the upper area of the web, along with your name and user number of COIN8.

You can access your account history by logging in, going to 'My account' and clicking on 'Account history'.

Recognize the problem

While the vast majority of customers enjoy gambling safely and responsibly, for a small number of people gambling can have a damaging impact.

Responding to the self-assessment below will help you consider if you have a problem:

  • 1. Do you gamble to escape a boring or unhappy life?
  • 2. When you gamble and run out of money, do you feel lost and desperate and need to bet again as soon as possible?
  • 3. Do you gamble until you spend your last penny, even your personal spending money?
  • 4. Have you ever lied about the amount of money or time spent gambling?
  • 5. Have you lost interest in your family, friends, or hobbies?
  • 6. When you lose, do you feel that you must get back what you have lost as soon as possible?
  • 7. Do you feel like gambling when you've argued, frustrated, or disappointed?
  • 8. Do you feel depressed or even suicidal because you gamble?

The more questions you answer 'yes', the more likely you are to have a gambling problem. If you have answered 'yes', we recommend that you talk to someone about your answers, contact with Customer Service regarding gambling issues.

We also recommend that you consider exclude yourself.

Self Exclusion

If you think you may have a gambling problem or think you already have it, please consider excluding yourself.

Self-exclusion allows you to close your account for a specified period of six months, one year, two years, or five years. This way you will avoid playing with COIN8 during the selected period of time.

During a period of self-exclusion you will not be able to use your account to bet or play, although you will still be able to access to withdraw any remaining balance. You will not be able to reopen your account for any reason and COIN8 will do everything in its power to detect and close any new accounts you open.

You also have the option to select which areas of the page you want to limit access to, such as the various Game products.

Although we will remove you from our marketing databases, we recommend that you delete COIN8 from your notifications and remove / uninstall all applications, downloads and social networks from COIN8.

If you decide to exclude yourself, please contact Customer Service for further information and assistance.

Friends and family

We are aware that gambling problems not only affect the player, but also their friends and family. Often people who have a problem do not realize it.

If you're concerned that a friend or family member has developed a gambling problem, here are some signs that might tell you:

  • - Spend without control
  • - Spend significant amounts of time and money
  • - Hides or lies about their gambling behavior
  • - Ask for money or steal to be able to play
  • - Gambling has an impact on relationships or causes arguments
  • - Stop doing activities with family and friends
  • - Loses interest in hobbies or leisure activities
  • - Abandon work or studies

We recommend that you encourage the person concerned to contact COIN8 to discuss their gambling behavior and seek help.

Of course you can get in contact with our Customer Service to discuss the matter.

Protection of minors

Gambling is illegal for those under the age of 18 and COIN8 takes its responsibility very seriously in preventing gambling among minors. We carry out age checks on all clients and require documentation proving age in cases where the checks are inconclusive.

The account of anyone under the age of 18 at COIN8 will be closed and the winnings will be voided.

If you suspect that someone under the age of 18 is gambling with COIN8, please contact with us to inform us of it.

Web page blocking software

There are a number of third-party applications that parents or guardians can use to control or restrict access to the Internet.

  • 1. Net Nanny (www.netnanny.com): is a general blocking software that protects children from inappropriate web content. It is also available for iOS and Android devices.
  • 2. Cybersitter (www.cybersitter.com): is a filter software that allows parents to choose the pages they want to block.
  • 3. GamBlock (www.gamblock.com): is a specific blocking software for game pages. It is also available for Android devices.
  • 4. Betfilter (www.betfilter.com): is a specific blocking software for game pages. It is also available for Android devices.

You may also want to familiarize yourself with the parental controls built into your mobile, tablet, computer or television.